Are Large Corporates Beyond Help?

It’s impossible to scan the news today without coming across some corporate failure, transgression, or scandal. We’ve had large banks – who would have ordinarily gone out of business – being bailed out by government at the taxpayers’ expense, we’ve had companies such as British Home Stores (BHS) collapsing after being sold with 11,000 job 

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Product Review – Building a Personal Brand by Gary Vaynerchuk

Gary Vaynerchuk is an entrepreneur, author, public speaker, and internet personality. He rose to fame when he transformed his fathers liquor store business into a specialist retail wine store named Wine Library. Much of this transformation was due to his successful use of social media, including the video blog Wine Library TV. From 1998 to 

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This Is a Dead Parrot!

  I’ve come to notice – both as a consumer and as a keen observer of customer management disciplines – that customers are often difficult to please. And there is nothing wrong with this, because customers that are forking out hard earned cash (or credit) should expect a product or service to match their (hopefully 

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