by Günter Richter | Jun 20, 2009 | Business Strategy, Customer Management
Why is it that so many organisations in South Africa just don’t get it right? Walk into many retailers and you’ll see plenty of customer services representatives hanging around, either talking to each other, fiddling with gadgets meant for customers to evaluate, or...
by Günter Richter | Jun 20, 2009 | Business Strategy, Career, Consulting, Customer Management, Information Technology
It’s only taken a few years but finally the Web site is up and running. Please take a look around and give me some feedback…good, bad, mediocre – it all helps. Also please let me know if there is anything specific you would like to see published...
