by Günter Richter | Jun 9, 2015 | Customer Management
I’ve come to notice – both as a consumer and as a keen observer of customer management disciplines – that customers are often difficult to please. There is nothing wrong with expecting good customer service. Customers that are forking out hard...
by Günter Richter | Oct 2, 2014 | Customer Management
I’d recently been in the market for a new car. New for me anyway, as the model I wanted was no longer in production. I had to look long and hard to find a suitable pre-owned vehicle. Over the space of a couple of months, I managed to find a number of candidates. The...
by Günter Richter | Jul 20, 2010 | Information Technology
No doubt you’ve come across them, termed a ‘shared service’ or ‘support function’. They are meant to be there as an enabler to support core and other business activities. Generally termed ‘Information Technology’ or IT, they...
by Günter Richter | Jul 16, 2009 | Customer Management
The time had come to purchase a new laptop and after having promising myself an Apple as my next notebook, I set about convincing myself that the new Apple MacBook Pro was in fact the way to go! So come Sunday, on the way to lunch with the family I hit the Apple...
by Günter Richter | Jun 24, 2009 | Business Strategy, Customer Management
Walking through the Cape Town Airport departure lounge, which was more like a Bedouin tent due to the renovations taking place; I came across a shoeshine vendor. Seeing my shoes caked in dirt from the combination of the rain and renovations outside the airport, he...
